FAQ

1 Q: Which machine do you require?
A: We have many models of machine, please contact our sales office who will assist you to select the best machine to suit your requirements.

2 Q: Can you make the machines as buyers’ requests for us?
A: Yes. We have a professional RD team with rich experience in design and manufacturing.

3 Q: What are your terms of payment?

A: T/T or L/C 30% deposit, the balance after inspection and before shipment.

4 Q: How long is the warranty?

A: Machine with one year warranty, if any parts are broken, we will send new spare parts to the buyer via DHL within 24 hours, life-long maintenance.

5 Q: How long is your delivery time?

A: 3 weeks for Standard model machine,30 working days for customized model.

6 Q: How do you pack the machine?

A: Free fumigation plywood cases

7Q: How do you deliver the machine?

A: By sea, by air, by road

8 Q: Will you support overseas service?

A: Yes, our engineer can go to the buyer’s factory to install the machine and train the operator for the buyer.

We can also provide 2 days of free training in our factory, with food and accommodation.